Product complaints
Products purchased from a distributor must be subject to complaints exclusively through the respective distributor.
Product complaints & warranty claims
The Zeramex® guarantee applies to implants and secondary parts.
Please note the following conditions for product complaints:
- Please complete the form in full and attach all relevant x-rays and/or clinical images.
- The products concerned must be sterilised and individually packaged.
- Complaints must be submitted within 3 months of explantation with a fully completed complaint form.
- Incomplete complaints or complaints submitted later cannot be considered for replacement.
Return labels
Please use the following US return label if you have not received one.
Keystone Dental, Inc.
13645 Alton Pkwy, Ste A
Irvine, CA 92618, USA
